DELIVERY
Time
The manufacture and delivery periods appearing on the site are given as an indication.To in no case our responsibility could not be committed in the event of delay.
Methods of delivery
The products are delivered to the address indicated by the user on the purchase order.The user is held to check the state of the packing of the goods to the delivery and to announce the damage due to the conveyor on the delivery order, like at company AKOUAVIE ® Créations, within 5 day wrought for the products available, 20 days wrought for the products devrant to be put in manufacture.With regard to forwarding, we work primarily with the French POST OFFICE.As soon as we proceed to a sending, you receive a mall immediately by informing you.To guarantee your order, we will be able to choose a forwarding in Declared Value.The postal services are reliable.However, it may be, as in any forwarding, which there can be a delay of delivery or which the product is mislaid.In the event of delay of delivery compared to the date that we indicated to you in the mall of forwarding, we ask you to announce us this delay by calling us by telephone or by sending a mall to us.We will then contact the Post office to make start an investigation.A Poste investigation can last up to 21 days as from the date of beginning of the investigation.So during this time, the product is found, it will be rebooked immediately in your residence (majority of the cases).If on the other hand the product is not found at the end of the 21 days deadline of investigation, the Post office regards the parcel as lost.It is only at this time that we can return you a product of replacement, with our expenses.If the ordered products were not available any more at this time, we would refund you assembling it of the products concerned with the loss of the conveyor.We decline any responsibility as for lengthening for the delivery periods because of the conveyor, in particular in the event of loss of the products or strike.

Problems of delivery because of the conveyor
Any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products…) will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer.The user will have in parallel to confirm this anomaly by addressing to the conveyor in the two (2) following working days the delivery date a mail recommended with acknowledgement of delivery exposing the aforementioned complaints.The user will have to transmit copy of this mail by fax or simple mail to

AKOUAVIE ® Creations
Shopping centre Lameilhé
81100 Castrate
FRANCE

Errors of delivery
- the user will have to formulate near company AKOUAVIE® Créations the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order.Any complaint formulated beyond this time will be rejected.
- the formulation of this complaint near company AKOUAVIE® Créations could be made by telephone to the 05 63 59 69 00 (00 33 5 63 59 69 00 since another country that France) of Monday at Friday of 9h with 12h and 14h with 19h.
- Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release company AKOUAVIE® Créations of any responsibility with respect to the user.
- A reception of the complaint, company AKOUAVIE® Créations will allot a number of exchange products concerné(s) and will communicate it by e-mail, fax or telephone with the user.The exchange of a product can take place only after attribution with the user of a number of exchange according to the step presented above.
- In the event of error of delivery or exchange, very produced to exchange or refund will have to be turned over to the company
AKOUAVIE® Creations as a whole and in its packing of origin, in recommended, with the following address:

AKOUAVIE® Créations
Centre commercial Lameilhé
81100 Castres
FRANCE

To be accepted, any return will have to be announced at the time of the complaint to the Customer service of the company
AKOUAVIE® Creations.The expenses of sending are the responsibility of company AKOUAVIE® Créations (only in the event of error of delivery), except if it would prove that the taken again product does not correspond to the declaration of origin made by the user in the good of return.

GUARANTEE OF THE PRODUCTS
In accordance with Article 4 of the decree n78-464 of March 24, 1978, the provisions of present cannot deprive the user of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the hidden defects of the sold thing.

RIGHT OF RETRACTATION OF THE PRIVATE INDIVIDUALS
The user has a legal time of 7 working days retractation as from the delivery to turn over, with his expenses, the products not agreeing to him.This time court as from the day of the delivery of the ordering of the user.If this deadline expires one Saturday, one Sunday or a public holiday or been unemployed, it is extended until the first next working day.In accordance with the law, the professional customers (commercial and people morals) cannot claim with this right of retractation.
Any return will have to be announced as a preliminary near the Customer service of company AKOUAVIE® Créations:by telephone to the 05 63 59 69 00 (00 33 5 63 59 69 00 since another country that France) of Monday at Friday of 9h with 12h and 14h with 18h.The product will have to be turned over in recommended to the following address

AKOUAVIE® Créations
Centre commercial Lameilhé
81100 Castres
FRANCE

Only will be taken again the products returned as a whole, in their packing of origin complete and intact, and in a perfect state of resale.Very product which will have been damaged, or whose packing of origin will have been deteriorated, neither will be refunded nor exchanged.
This right of retractation is exerted without penalty, except for the expenses of return.On the assumption of the exercise of the right of retractation, the user has the choice to ask either for the refunding of the paid sums, or the exchange of the product.In the case of an exchange, Re-forwarding will be done with the expenses of the user.
In the event of exercise of the right of retractation, AKOUAVIE® Créations will make all the efforts to refund the user within 30 day.
The user will then be refunded by Re-credit of his bank account (protected transaction) in the event of payment by bank card, or cheque in the other cases.